Summary
- Cancel any time. No minimum term, no cancellation fee.
- Cancellation takes effect at the end of the period you’ve already paid for.
- First 14 days, first payment: full refund on request.
- After that, the current period isn’t refundable, but you keep service until it ends.
- One-time projects are refundable in full before work starts, 50% before the first deliverable, and not after it.
- Third-party costs we’ve already paid on your behalf aren’t refundable.
This policy forms part of our Terms of Service.
1. Canceling a monthly or annual package
You can cancel by opening the billing portal link in your welcome email or any receipt, or by emailing longevityworksnow@gmail.com from the address on your account. We’ll confirm in writing. Your package stays active until the end of the current billing period, and we won’t charge you again.
2. First-period satisfaction guarantee
If you’re not satisfied, ask for a refund within 14 days of your first payment on a new subscription and we’ll refund that payment in full and close the account. One guarantee per customer. It applies to your first monthly or annual subscription, not to renewals or to a later package change.
3. Refunds after the guarantee window
Monthly plans: the current month isn’t refundable. You keep full service until the period ends. Annual plans: after the 14-day window, annual prepayments are non-refundable except as described in section 5. On request we’ll instead let you keep service through the paid term, or credit the remaining value toward a different package. We don’t prorate refunds for partial periods.
4. One-time projects
| When you cancel | Refund |
|---|---|
| Before we begin work (no kickoff, no scheduling) | 100% |
| After kickoff but before the first deliverable or draft | 50% |
| After the first deliverable or draft is delivered | No refund |
| After final delivery | No refund |
“Kickoff” means we’ve held the intake conversation or begun scheduled work, whichever comes first. For the Site Health Audit, delivery of the written report is the final deliverable.
5. Refunds we initiate
We’ll proactively refund you if we charged you in error or twice; if we canceled your service without cause (unused prepaid portion); or if we were unable to deliver a material part of your package for reasons within our control and couldn’t put it right within a reasonable time.
6. What isn’t refundable
Third-party costs already paid on your behalf; approved additional hours and add-on work already performed; work already delivered and accepted; and time lost to delays outside our control, including waiting on your approvals or on a third-party platform’s review queue.
7. Unused allowances
Monthly work-time, design, and content allowances don’t roll over and have no cash value. Unused allowance isn’t refundable.
8. Pausing instead of canceling
If you need a break, ask about a pause instead of canceling. Where we can accommodate it, we’ll hold your account for up to [PLACEHOLDER: maximum pause duration, recommended 3 months] at a reduced monitoring-only rate. Pauses are discretionary and confirmed in writing.
9. Failed payments
If a payment fails, Stripe retries automatically and emails you. We’ll also reach out. If it isn’t resolved within 7 days, we may pause work. Nothing is deleted during a short pause, and backups continue where feasible.
10. How refunds are issued
Approved refunds go back to the original payment method through Stripe, normally within 5–10 business days depending on your bank.
11. Chargebacks
Please contact us before filing a chargeback: nearly every billing question is resolved faster by email. Filing a chargeback without contacting us may result in suspension of service while the dispute is investigated.
12. Questions
Email longevityworksnow@gmail.com. We reply within one business day ([PLACEHOLDER: business hours], Pacific Time).