1. Agreement
These Terms govern your use of longevityworks.us and any services you purchase from Longevity Works ([PLACEHOLDER: legal entity name], “we”, “us”). By using the site or purchasing a package, you agree to them. If you’re agreeing on behalf of a business, you confirm you’re authorized to do so.
2. What we provide
Digital business services for small businesses: website maintenance, website updates, graphic design, digital content creation, business listing management, and general administrative support. The specific deliverables, allowances, and turnaround targets of your package are described on our pricing page at the time of purchase, and in your onboarding documentation.
3. What we do not provide
We do not provide legal, accounting, tax, financial, medical, or HR advice. We do not provide ground-up website builds, brand identity design, custom software development, paid advertising management, bookkeeping, payroll, or licensed professional services. Nothing on this website is professional advice of any kind.
4. Your responsibilities
You agree to provide accurate business information; provide timely access using a separate limited-privilege user account for us rather than your personal credentials; confirm you own or are authorized to act on the websites, domains, listings, accounts, and content you ask us to work on; supply content, brand assets, and approvals we reasonably need; maintain your own third-party accounts and pay their fees; and not ask us to do anything unlawful, to infringe someone’s intellectual property, to violate a platform’s terms, or to publish false or misleading information.
5. Scope, allowances, and requests
- Monthly packages include the work-time and asset allowances stated for your tier. Time is tracked in 15-minute increments.
- Unused allowances do not roll over between billing periods.
- Work beyond your allowance is quoted in advance and performed only with your written approval, at the then-current hourly rate stated on our pricing page.
- Requests are submitted by email and worked in the order received, subject to tier priority.
- Turnaround targets assume we have the access, content, and decisions we need. They are targets, not guarantees.
6. Fees, billing, and renewal
Package fees are stated on our pricing page and charged in advance. Monthly plans renew monthly on the same calendar day; annual plans renew annually. Both renew automatically until canceled. Payments are processed by Stripe. Prices are in USD and exclude tax. Applicable sales tax is calculated and shown at checkout. We may change prices with at least 30 days’ written notice, effective at your next renewal. If a payment fails, Stripe will retry and we’ll contact you. If it remains unpaid after [PLACEHOLDER: grace period], we may pause work until the balance is settled.
7. Cancellation and refunds
Cancellation and refund terms are set out in our Refund & Cancellation Policy, which forms part of these Terms.
8. Intellectual property
Your material stays yours. Deliverables we create specifically for you become yours once the invoice covering them is paid in full. Our processes, templates, checklists, internal tooling, and reporting formats remain ours. Third-party material remains licensed under its own terms. We may describe the work in general terms as a case study unless you tell us in writing not to.
9. Confidentiality
Each of us agrees to keep the other’s non-public information confidential, to use it only for this engagement, and to protect it with reasonable care.
10. Access, credentials, and security
We use separate limited-privilege accounts and store credentials in a dedicated password manager. You’re responsible for the security of your own accounts. We’re not responsible for security incidents arising from systems, plugins, hosting, or third-party services outside our control, or from changes made by you or other parties with access.
11. Backups
We take a restore point before making changes and maintain weekly off-site backups with 30-day retention for sites under an active package. Backups are a recovery measure, not a guarantee against data loss. You should maintain your own independent backup of anything irreplaceable.
12. Third-party platforms
Much of our work depends on platforms we don’t control. We’re not responsible for their decisions, outages, or delays, including how long a directory takes to approve a change.
13. Warranties and disclaimers
We’ll perform the services with reasonable skill and care, consistent with professional practice. Otherwise, and to the fullest extent permitted by law, our services and this website are provided “as is” without warranties of any kind. We do not guarantee specific business results, search rankings, traffic levels, revenue, or leads.
14. Limitation of liability
To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total aggregate liability arising out of or relating to these Terms is limited to the fees you paid us in the three months immediately before the event giving rise to the claim. These limits don’t apply to liability that cannot lawfully be limited.
15. Indemnity
You agree to indemnify us against third-party claims arising from content or materials you provide, your use of third-party assets without adequate licence, your instructions to us, or your breach of these Terms.
16. Suspension and termination by us
We may suspend or end services, with notice where practical, if fees go unpaid, if you ask us to do something unlawful or against a platform’s terms, if our access is withdrawn so that we can’t perform the work, or if conduct toward our team is abusive. Where we terminate without cause, we’ll refund any prepaid, unused portion of your current period.
17. Independent contractor
We are an independent contractor. Nothing here creates a partnership, joint venture, employment, or agency relationship.
18. Force majeure
Neither party is liable for delay or failure caused by events beyond reasonable control.
19. Changes to these Terms
We may update these Terms. Material changes will be posted here with a revised date and, for active clients, emailed at least 30 days before they take effect at your next renewal.
20. Governing law and disputes
These Terms are governed by the laws of [PLACEHOLDER: state/jurisdiction], without regard to conflict-of-laws rules. Before filing anything formal, both parties agree to try in good faith to resolve the dispute by contacting the other in writing and allowing 30 days to respond. Any unresolved dispute will be heard in the courts of [PLACEHOLDER: state/jurisdiction].
21. Miscellaneous
These Terms, together with our Privacy Policy, Refund & Cancellation Policy, and your package description at the time of purchase, are the entire agreement between us.
22. Contact
[PLACEHOLDER: contact email] · [PLACEHOLDER: mailing address]